Meeting and exceeding our clients’ expectations is the most important part of our business. However, there may be occasions when something goes wrong and leaves you dissatisfied. If this happens, we’ll do everything we can to resolve the problem as soon as we can and to your satisfaction.
If something has gone wrong and you would like to make a formal complaint, please get in touch and let us know by providing as much detail here.
Sending us an email at hello@incept.io
Once we have received your complaint we will begin our investigation into what has happened. We will always aim to resolve the issue as soon as possible.
We will contact you five business day after we have received your complaint to give you an update if we are yet to resolve the issue. We aim to provide a final response to your complaint within 15 business days.
If you are not satisfied with our final response then please do let us know and we will continue to work with you to ensure that the correct outcome has been reached.
If you still disagree with our response, then you may have the right to refer your complaint to the Financial Ombudsman Service. If you are eligible to refer your complaint to the Financial Ombudsman Service we will let you know in our final response.
The Financial Ombudsman offer a free and independent review of your complaint and can be contacted at:
The Financial Ombudsman Service
Exchange Tower
London E14 9SR
Telephone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
For further information, you can visit the Financial Ombudsman website at www.financial-ombudsman.org.uk
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